Questions about products
You can't find an item online?
If this happens, your item can be back-ordered. Send us an email at firstname.lastname@example.org, one of our operators will be able to confirm the status of the product. We will offer you an estimated time when the item will be available for purchase along with estimated delivery time.
How can I get more information about a product?
We typically include as much information as possible about a product on the product page itself. Usually more detailed information and/or pictures can be offered if you email us at email@example.com.
Questions about your order
Where is my order?
All of our shipping method have a tracking number.
As soon as we ship you order ,you will receive an email confirming the shipping and the tracking number to track you item/s.
If for any reason you didn’t get this email, contact us at firstname.lastname@example.org
Can I cancel my order?
Once your order has been confirmed, it is only possible to cancel within 4 hours by emailing us at email@example.com (time that we assume we need to ship your order). Otherwise, you will still have the option to ask for a refund. Notice that you will be refund -5% of the amount of your order.
I would like to send a gift to a friend, how can I process?
We do provide a gift service to customers purchasing jewelry as a gift. Please, provide us all the relevant information in the Order notes section that you can find at the end of the payment process. This service is free.
Please make sure to fill in the “different shipping” address section if it’s relevant and remember to check the destination address to provide as much detail as possible.
Each item you order is sent to you enclosed in an exclusive gift packaging at no extra charge.
If our staff has questions regarding this gift we will reach out to you, so make sure to leave your email address with your order.
What happen if I' m not at home when you deliver my parcel?
The carrier will leave you a card informing you that delivery has been attempted. On this card will be instructions on how to obtain the parcel. Alternatively, you may wish to provide an alternative delivery address at the time of order, for instance a work address. However, please try to be as detailed as possible with the address to ensure safe delivery of your parcel.
Questions about returns
How long do I have to return an item?
Assuming that the item you are returning has not been used (Duhh…!)
You have up to 7 days to process your return.
You have to update us about your return by email within 2 days after you have received your order .
How can I return an item?
If you are not completely satisfied with your purchase, first send us an email at firstname.lastname@example.org to update us and then after receiving our return order” code, please follow the steps detailed in this form: Very Anna Return Form.docx
You have 14 days to return or refund your order.
*Please notice , that all special orders and backorders can’t be returned or exchanged .
*Please notice that you can’t refund any items on sale , you will only get an exchange certificate in our store .
Do I have to pay for return postage?
Customer is responsible for all shipping costs unless the item is damaged or we made a mistake.
More general questions
I am interested in selling Very Anna products in my country, do you wholesale?
For wholesale enquiries please contact us at email@example.com and we will be happy to answer your questions.
Do you have a catalog?
Very Anna is working on building its catalog Meanwhile, you are welcome to have a look at our Facebook and Instagram official page containing the best of our products & looks.
I can't open the website properly, can you help me?
Please contact us at firstname.lastname@example.org with a screenshot of the error message and we will be happy to assist you.